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What Our Privacy Policy Covers

Everything you hand us is tied to one account: the mobile number you register with, your login record, and the wallet references coming back from bKash, Nagad or Rocket.

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555ww7 What Our Privacy Policy Covers
REACHING OUR TEAM

Where Your Data Requests Land

A data question should reach a person, not vanish into a form. Write to us from the mobile number or email attached to your account and say what you want done: a copy, a fix, or a deletion. If the request touches a bKash, Nagad, Rocket or Upay transfer, paste the transaction ID so we can match the record first time. We answer in the same channel you used.

Team online

Support email

Write to the support address shown in your account area using the mobile number you registered. Tell us which records you want to see, correct or delete, and we log the request against your profile.

In-account help

When you're signed in, open the help tab from the mobile menu and message us straight from the wallet screen. Your account reference travels with it, so you don't retype anything.

Wallet transaction ID

For anything tied to a bKash, Nagad, Rocket or Upay transfer, send the transaction ID shown in your payment app. That one number lets us locate the record without a back-and-forth.

RECORDS AND SAFETY

Account Security and Retention Rules

The record we keep is narrow by design. Below is what sits in it, how cookies behave on your phone, how long each part stays, and what protects your login when you switch devices between a rickshaw ride and your desk.

What we store

Your registered mobile number, login times, device model, browser type and wallet transaction IDs. That's the working set we hold to keep the account running and to match payments coming back from bKash, Nagad or Rocket.

Cookies you can clear

A session cookie keeps you signed in when you move between browser and app on the same handset; a preference cookie remembers your language and region. Clear either in your browser settings and you simply log in again.

How long records stay

Transaction records stay while your account is open, because payment partners and local rules may need them later. Close the account and we remove what we are not required to hold.

Login protection

One-time codes go to your registered number, so a password alone won't open the wallet. If your phone number changes, update it before you deposit again. That keeps the account in your hands.

Privacy Questions We Get Asked

Straight answers on what we collect, who sees it, and how you get it changed. If your case isn't here, message support with your registered number and we'll take it from there.

Your mobile number, the password you set, your device and browser details, login timestamps, and the transaction references that come back from bKash, Nagad, Rocket or Upay. Nothing else is asked for at sign-up.

Yes. Message support from your registered number and say you want a copy of your account records. We confirm it's you first, then send what we hold to the same contact channel.

Send the corrected details from the account you're writing about, plus the old number for matching. We change the profile once the request checks out, and the new number becomes your one-time code destination.

Only what a transfer needs. bKash, Nagad, Rocket and Upay see the amount and the reference, not your gameplay. Regulators or law enforcement get data only when the law where you live requires it.

We delete the profile details we no longer need, but transaction records stay for as long as local rules and payment partners require them. Ask support and we'll tell you which records fall in that group.

A session cookie holds your login when you move between the browser and the app on the same phone, and a preference cookie remembers your region. You can clear both; you'll just sign in again.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.